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Privacy Policy

This Privacy Policy was last updated 14th May 2021.

Peach Hampers understand the importance of your privacy and keeping your data safe. We will only ever collect personal data in the ways described in this policy and in a way that is consistent with our obligations and your rights under law.

Information

Peach Hampers
Address: Unit E, 49 Gillett Street, Hull, HU3 4JF
Email address: enquiries@peachhampers.co.uk
Telephone: 01482 210998
Peach Hampers is registered with the Information Commissioner in the UK as a "data controller" in accordance with the Data Protection Act 1998. Details of our registration can be viewed via the link https://ico.org.uk/ESDWebPages/Entry/ZB060274

The Purpose of our Privacy Policy

The purpose of this Privacy Policy is to inform users of our Site of the following:

  • The personal data we will collect
  • When we collect this data
  • The purpose of storing the collected data
  • How long your data is stored for
  • Who has access to the data collected
  • The rights of site users

This Privacy Policy applies in addition to the terms and conditions of our website.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

Your Rights as a User

Under the GDPR, you have the following rights that we adhere to:

  1. The right to be informed about the collection of your data.
  2. The right of access the data we hold about you.
  3. The right to rectify any data we hold about you.
  4. The right to erasure i.e. the right to request the deletion of any your personal data that we hold.
  5. The right to restrict processing of your personal data.
  6. The right to data portability, which allows you to obtain and reuse your personal data for your own purposes.
  7. The right to object to us using your personal data for a particular purpose.

Consent

By using our Site, users agree that they consent to the conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

The data we collect and why

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Personal data is collected when making a purchase with ourselves or enquiring through our website. The information we require and subsequently store, is set out clearly when using these functions on our website.

Please see the below table which clearly sets out all data we collect, the purpose for this, who the data is shared with, how long we store the data for and the consequences of revoking permission for us to use the data:

When we store/process personal data What data we store/process The purpose(s) of storing/processing this data ("The purpose") Categories of recipients that we may disclose this data to and the purpose of such disclosure Time limits Consequences of revoking permission for us to store/process this data or failing to provide the data
When you place an order with us Your name, invoice address, delivery address, telephone number and e-mail address along with the items you've ordered and any (optional) password you chose to set with us. - To allow us to fulfil your order.
- To perform fraud checks on your order and your future orders to ensure your orders are genuine.
- To comply with tax and accountancy laws relating to record keeping.
- To allow you to easily see a list of your previous orders.
- To allow us to help you if you return a product to us or need more information or support about a product or order you've placed.
- To allow us to issue refunds to you.
- In case there is a product recall that we need to inform you about.
- To allow you to place future orders more easily.
- To subscribe you to our e-mail newsletters, unless you object to this and to customise the offers and marketing information we send to be more tailored to you (also see the section below, about when you subscribe to our email newsletters).
- Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data).
- Our payment system providers, including our bank (to allow us to take your payment and verify your order is genuine).
- Our courier(s) to allow them to deliver your order.
- Our product suppliers where a product is being delivered directly from one of our supplier's warehouses, to allow them to dispatch your product(s).
We plan to keep this data for as long as is necessary in order to ensure we can continue to fulfil the items listed in "The purpose" column. We will not be able to fulfil your order, offer you a refund, give you product recall information, or fulfil any of the other items set out in "The purpose" column.
Your payment details, including where applicable: any refund information, your card details, details sent to us from PayPal or other payment intermediary and your card address. - To perform fraud checks on your order and your future orders to ensure your orders are genuine.
- To allow us to take payment from you.
- To allow us to issue refunds to you.
- To allow you to place future orders more easily.
- To comply with tax and accountancy laws relating to record keeping.
- Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data).
- Our payment system providers, including our bank (to allow us to take your payment and verify your order is genuine).
We plan to keep this data for as long as is necessary, in order to ensure we can continue to fulfil the items listed in "The purpose" column, with the exception of full card details (except the last 4 digits which are kept for fraud prevention reasons) which are removed 13 months after they are last used. We may be unable to fulfil your order, and/or your future orders. We may be unable to issue refunds to you.
How you found our web site, along with the date and time and your IP address and the web browser and/or type of device you used to place the order. - For fraud prevention purposes - to ensure your order and your future orders are genuine.
- For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).
Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising. We plan to keep this data for as long as is necessary, in order to ensure we can continue to fulfil the items listed in "The purpose" column. We may be unable to fulfil your order, and/or your future orders.
Which pages of our web site you have looked at, along with the date and time and your IP address and the web browser and/or type of device you used to place the order. - To allow us to tailor product recommendations, offers and other marketing to you to make it more interesting/targeted.
- For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).
Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising. 24 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable. We will not be able to tailor the information we send to you as effectively.
If you clicked an advert to find our site, we may also store which of our advert(s) you clicked on, the date and time you clicked our advert, your approximate estimated location at the time you clicked, the weather at the time you clicked. - For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing). Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising. 24 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable. No consequences to you.
When you subscribe to our e-mail newsletters Your email address, the date and time you subscribed and how you subscribed. - To send you details of special offers, new products, and other general marketing information.
- To allow you to unsubscribe from our email newsletter service at any time.
The suppliers of the software and service that allows us to technically send e-mails to you. We plan to keep this data for as long as is necessary in order to send you e-mails, or in the case that you may have requested we no longer send you emails, in order to ensure that you don't receive any future marketing emails from us. We will no longer send you marketing emails, but if we don't store your email address and you place a future order with us, you will then start to receive marketing emails again. The best way to ensure you do not receive marketing emails from us is to use the "unsubscribe" link within one of the emails we have sent to you.
Which of our newsletters you have opened, and (if applicable) which areas in our newsletters that you have clicked on. - To allow us to tailor product recommendations, offers and other marketing to you to make it more interesting/targeted.
- For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).
The suppliers of the software and service that allows us to technically send e-mails to you. 24 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable. We will not be able to tailor the information we send to you as effectively.
When you contact us via a form on our web site The information that you have entered into the form, your IP address, how you found our web site. - In order to respond to and/or fulfil your message/request.
- In order to ensure your message is genuine.
- For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).
Any suppliers necessary in order to fulfil your message/request and check your message is genuine. Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising. This will depend on the need to keep your information, which will depend on the nature of your message/request. We will be unable to fulfil your request or respond to your message.

Our security measures to Protect Your Personal Data

All of the data detailed above is collected via our web site/system which offers a secure connection for any data you provide and the data is stored and used securely, with only authorised personnel (and authorised personnel of our suppliers) having access to your data in order to carry out "The Purpose" (as listed above). In addition the processing of any card data complies with the Payment Card Industry Data Security Standard (PCI DSS) and your (optional) password will only be stored in an encrypted format and never in "plain text".

In addition to this, when preparing your orders for dispatch:

  • All personal data is secured on password protected systems.
  • Data is only accessed by specific staff members.
  • Employees are bound by strict confidentiality agreements.
  • All back ups of any data are encrypted.
  • Any paper records used to fulfil orders are shredded once completed.
  • All data is stored electronically and servers are secured within locked rooms.

Other than the details set out in this policy above, we will not sell or share your data with other third parties, except in the following cases:

  • If the law requires it.
  • If it is required for any legal proceeding.
  • To prove or protect our legal rights.
  • To buyers or potential buyers of this company in the event that we seek to sell the company.

How to Access, Modify, Delete, or Challenge the Data Collected

You can contact us via the information below if you would like to know:

  • If we have collected your personal data.
  • How we have used your personal data.
  • If we have disclosed your personal data and to who we disclosed your personal data.
  • You would like your data to be deleted or modified in any way.
  • If you would like to exercise any of your other rights under the GDPR.

Brendan Pallant
info@peachhampers.co.uk
01482 210998
Peach Hampers, Unit E, 49 Gillett Street, Hull, HU3 4JF

How to Opt-Out of Data Collection, Use or Disclosure

You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking 'Unsubscribe' on the bottom of any marketing email.

Modifications to this Privacy Policy

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Brendan Pallant, at:

info@peachhampers.co.uk
01482 210998
Peach Hampers, Unit E, 49 Gillett Street, Hull, HU3 4JF

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